Privacy Policy
1. INTRODUCTION
1.1 About This Policy
EduventureNZ Limited (“EduventureNZ,” “we,” “us,” or “our”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information in accordance with the Privacy Act 2020 (New Zealand).
We hold FernMark License No. 101015, which signifies our commitment to upholding the highest standards of integrity, care, and authenticity across all our operations.
1.2 Our Contact Details
Privacy Officer: Pratishtha Purohit
Email: pratishtha@eduventurenz.com
Website: www.eduventurenz.com
1.3 Who This Policy Applies To
This Privacy Policy applies to:
- International students and skilled migrants
- Education agents and advisors
- Educational institutions and their representatives
- Course participants and workshop attendees
- Website visitors
- Community members
- Anyone who interacts with our services
2. INFORMATION WE COLLECT
2.1 Personal Information
In accordance with Privacy Principle 1 (Purpose of Collection), we collect personal information for specific, lawful purposes related to our educational and consultancy services. We collect:
Contact Information:
- Full name
- Email address
- Phone number
- Mailing address
- Country of origin and residence
Educational and Professional Information:
- Current education level and institution
- Field of study
- Visa status (student visa, work visa, etc.)
- Employment history and current occupation
- Professional qualifications
- Career goals and aspirations
- English language proficiency level
Course-Related Information:
- Course enrolment and registration details
- Payment information (processed securely through our payment provider)
- Course progress and completion status
- Attendance records
- Assessment results and feedback
- Learning preferences and needs
Community Participation Information:
- Forum posts and comments
- Event registrations and attendance
- Feedback and testimonials
- Survey responses
Technical Information:
- IP address
- Browser type and version
- Device information
- Cookies and similar technologies
- Website usage data and analytics
2.2 Sensitive Information
We may collect information about your:
- Cultural background (to provide culturally responsive support)
- Health information related to wellbeing support (with your explicit consent)
- Special learning needs or accessibility requirements
We only collect sensitive information when necessary for our services and with your informed consent.
2.3 Information from Third Parties
We may receive information about you from:
- Education agents or advisors (with your consent)
- Educational institutions (with your consent)
- Payment processors
- Third-party platform providers (e.g., learning management systems)
- Publicly available sources (e.g., LinkedIn profiles you’ve shared)
3. HOW WE COLLECT YOUR INFORMATION
3.1 Direct Collection (Privacy Principle 2)
We primarily collect personal information directly from you when you:
- Register for courses or workshops
- Fill out forms on our website
- Subscribe to our newsletter
- Contact us via email, phone, or social media
- Participate in our community forums
- Attend our events or webinars
- Apply for partnerships or collaborations
- Complete surveys or provide feedback
When collecting information directly from you, we will inform you:
- Why we are collecting the information
- How we will use it
- Who we may share it with
- The consequences of not providing the information
- Your rights regarding your information
3.2 Automated Collection
We automatically collect certain information through:
- Cookies: Small files stored on your device that help us understand how you use our website
- Analytics tools: Google Analytics and similar services to analyse website traffic
- Learning Management System: Data about your course progress and engagement
You can control cookie settings through your browser preferences.
4. WHY WE COLLECT AND USE YOUR INFORMATION
4.1 Lawful Purposes (Privacy Principle 3)
We collect and use your personal information for the following lawful purposes:
Service Delivery:
- Providing courses, workshops, and consultancy services
- Processing enrolments and payments
- Delivering course materials and resources
- Tracking course progress and issuing certificates
- Providing personalised support and guidance
- Facilitating community connections
Communication:
- Responding to your inquiries
- Sending course updates and important notifications
- Providing customer support
- Sharing relevant educational resources and opportunities
- Sending our newsletter (with your consent)
Business Operations:
- Processing payments and managing accounts
- Maintaining accurate records
- Conducting research to improve our services
- Analysing website performance and user experience
- Ensuring website security
Legal and Compliance:
- Complying with legal obligations
- Protecting our legal rights
- Preventing fraud and misuse
- Meeting FernMark licensing requirements
Marketing (with your consent):
- Sending promotional materials about our courses and services
- Sharing success stories and testimonials
- Informing you about events and webinars
You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting our Privacy Officer.
4.2 Limitations on Use (Privacy Principle 10)
We will not use your personal information for purposes other than those for which it was collected, unless:
- You have authorized the new purpose
- The new purpose is directly related to the original purpose
- We are required or authorized by law
- It is necessary to prevent serious threat to life, health, or safety
5. INFORMATION ACCURACY AND STORAGE
5.1 Accuracy (Privacy Principle 8)
We take reasonable steps to ensure your personal information is accurate, complete, and up to date. You can help us by:
- Providing accurate information when you interact with us
- Updating your information when it changes
- Notifying us of any errors or inaccuracies
5.2 Retention and Storage (Privacy Principle 9)
We retain your personal information only as long as necessary for:
- The purposes for which it was collected
- Legal and regulatory requirements
- Resolving disputes
- Enforcing our agreements
Typical Retention Periods:
- Course participant records: 7 years after course completion
- Financial records: 7 years (as required by law)
- Marketing communications: Until you unsubscribe or request deletion
- Website analytics: 26 months
- Community forum posts: Indefinitely (unless deletion requested)
When information is no longer needed, we securely delete or anonymize it.
5.3 Security (Privacy Principle 5)
We implement appropriate security measures to protect your personal information from:
- Unauthorized access
- Loss or misuse
- Unauthorized disclosure
- Alteration or destruction
Our security measures include:
- Secure Socket Layer (SSL) encryption for data transmission
- Secure servers and databases with access controls
- Regular security assessments and updates
- Staff training on data protection
- Confidentiality agreements with staff and contractors
No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. SHARING YOUR INFORMATION
6.1 Disclosure Principles (Privacy Principle 11)
We may share your personal information with:
Service Providers:
- Payment processors (e.g., Stripe, PayPal)
- Email service providers (e.g., Mailchimp)
- Learning management system providers
- Website hosting services
- Analytics providers (e.g., Google Analytics)
- Customer relationship management tools
These providers are contractually obligated to protect your information and use it only for the purposes we specify.
Partners and Collaborators:
- Education agents (with your consent)
- Educational institutions (with your consent)
- Employers or recruiters (only with your explicit permission)
Legal Requirements:
- Government agencies when required by law
- Law enforcement authorities
- Courts and tribunals
- Regulatory bodies (including NZQA, FernMark licensing authority)
Business Transfers:
- In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity
6.2 Overseas Disclosure (Privacy Principle 12)
Some of our service providers are located overseas, including:
- United States (Google Analytics, email services, payment processors)
- Australia (cloud storage providers)
- Other countries where our technology providers operate
When we disclose your information outside New Zealand, we ensure:
- The receiving organization is subject to privacy laws providing comparable protection to the Privacy Act 2020, or
- The receiving organization has agreed to protect your information appropriately, or
- You have authorized the overseas disclosure, or
- The disclosure is necessary for the performance of our services
Countries we commonly disclose information to have adequacy agreements or strong privacy protections equivalent to New Zealand standards.
7. YOUR PRIVACY RIGHTS
7.1 Right to Access (Privacy Principle 6)
You have the right to request access to your personal information. You can:
- Request a copy of the personal information we hold about you
- Ask about how we collected, use, and share your information
We will respond to your request within 20 working days. There is no charge for making an access request, though we may charge reasonable costs for providing the information in certain circumstances.
7.2 Right to Correction (Privacy Principle 7)
You have the right to request correction of your personal information if it is:
- Inaccurate
- Out of date
- Incomplete
- Misleading
We will correct the information within 20 working days of your request. If we refuse to correct your information, we will provide you with our reasons and inform you of your right to complain to the Privacy Commissioner.
7.3 Right to Deletion
You may request deletion of your personal information in certain circumstances:
- The information is no longer necessary for the purpose it was collected
- You withdraw consent (where consent was the basis for collection)
- The information was collected unlawfully
We will consider your request and respond within 20 working days. We may need to retain certain information for legal or legitimate business purposes.
7.4 Right to Object to Direct Marketing
You can opt out of receiving marketing communications at any time by:
- Clicking the “unsubscribe” link in our emails
- Contacting our Privacy Officer
- Updating your communication preferences in your account
We will action your request within 5 working days.
7.5 Right to Complain
If you believe we have breached your privacy, you can:
- Contact our Privacy Officer directly at pratishtha@eduventurenz.com
- Make a complaint to the Office of the Privacy Commissioner:
- Website: www.privacy.org.nz
- Email: enquiries@privacy.org.nz
- Phone: 0800 803 909
8. COOKIES AND TRACKING TECHNOLOGIES
8.1 What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us:
- Remember your preferences
- Understand how you use our site
- Improve your user experience
- Provide relevant content
8.2 Types of Cookies We Use
Essential Cookies: Necessary for the website to function properly (e.g., security, session management)
Performance Cookies: Help us understand how visitors use our website (e.g., Google Analytics)
Functional Cookies: Remember your preferences and settings
Marketing Cookies: Track your activity to deliver relevant advertisements (only with your consent)
8.3 Managing Cookies
You can control cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
For more information about managing cookies, visit: www.aboutcookies.org
9. PRIVACY BREACH NOTIFICATION
9.1 Our Commitment (Privacy Principle 4)
In the unlikely event of a privacy breach that is likely to cause serious harm to you, we will:
- Notify you as soon as practicable
- Notify the Office of the Privacy Commissioner
- Provide information about:
- What happened
- What information was affected
- What we are doing to address the breach
- Steps you can take to protect yourself
- How to contact us for more information
9.2 What Constitutes Serious Harm
Serious harm may include:
- Identity theft or fraud
- Significant financial loss
- Serious damage to reputation
- Physical harm
- Significant psychological or emotional harm
10. UNIQUE IDENTIFIERS (Privacy Principle 13)
We may assign unique identifiers to you, such as:
- Student ID numbers
- Account numbers
- Course enrolment codes
We only use unique identifiers when necessary for our services, and we take steps to minimise the risk of misuse, including:
- Secure storage and access controls
- Not using identifiers assigned by other organisations (e.g., passport numbers, IRD numbers) as our primary identifiers
- Limiting who can access identifier information
11. CHILDREN'S PRIVACY
While our services are primarily designed for adults (18+ years), we recognize that some younger international students may use our services.
If you are under 18:
- We encourage you to involve your parents or guardians
- We may require parental consent for certain services
- We will not knowingly collect unnecessary personal information from minors
12. THIRD-PARTY LINKS
Our website may contain links to third-party websites, including:
- Social media platforms
- Partner organizations
- Resource providers
- Payment gateways
We are not responsible for the privacy practices of these third-party sites. We encourage you to read their privacy policies before providing any personal information.
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect:
- Changes in our practices
- Changes in law
- Feedback from users
- New services or features
When we make significant changes, we will:
- Update the “Last Updated” date at the top of this policy
- Notify you via email (if you have provided your email address)
- Post a notice on our website
Your continued use of our services after changes indicates your acceptance of the updated policy.
14. CONSENT AND WITHDRAWAL
14.1 Providing Consent
By using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
For specific purposes requiring explicit consent (such as receiving marketing communications or sharing information with third parties), we will seek your clear, affirmative consent at the time.
14.2 Withdrawing Consent
You may withdraw your consent at any time by:
- Contacting our Privacy Officer
- Using the unsubscribe link in our communications
- Updating your account preferences
Withdrawal of consent may affect our ability to provide certain services to you.
15. DATA PROTECTION OFFICER
Our designated Privacy Officer is responsible for:
- Overseeing privacy compliance
- Handling privacy inquiries and complaints
- Training staff on privacy obligations
- Conducting privacy impact assessments
- Liaising with the Office of the Privacy Commissioner
Contact our Privacy Officer:
Pratishtha Purohit
Email: pratishtha@eduventurenz.com
16. TE WHARE TAPA WHĀ AND WELLBEING
As part of our commitment to holistic wellbeing (Te Whare Tapa Whā), we recognise that privacy is integral to:
- Taha Wairua (Spiritual Health): Your sense of identity and autonomy
- Taha Hinengaro (Mental Health): Peace of mind and trust
- Taha Whānau (Social Health): Safe community connections
- Taha Tinana (Physical Health): Security and safety
We respect your right to privacy as fundamental to your overall wellbeing in Aotearoa New Zealand.
17. INTERNATIONAL DATA TRANSFERS
If you are accessing our services from outside New Zealand, please note:
- Your information may be transferred to and stored in New Zealand
- New Zealand has strong privacy protections under the Privacy Act 2020
- New Zealand has adequacy agreements with the EU and other jurisdictions
- By using our services, you consent to such transfers
18. ADDITIONAL RESOURCES
For more information about privacy rights in New Zealand:
- Office of the Privacy Commissioner: www.privacy.org.nz
- Privacy Act 2020: www.legislation.govt.nz
- Consumer Protection: www.consumerprotection.govt.nz
19. QUESTIONS AND CONTACT
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Privacy Officer: Pratishtha Purohit
Email: pratishtha@eduventurenz.com
We will respond to all inquiries within 5 working days and provide substantive responses within 20 working days as required by the Privacy Act 2020.
20. ACKNOWLEDGMENT
By using our services, you acknowledge that you have read, understood, and agree to this Privacy Policy and the collection, use, and disclosure of your personal information as described herein.
EduventureNZ Limited
FernMark License No. 101015
This Privacy Policy complies with the Privacy Act 2020 (New Zealand) and the 13 Information Privacy Principles. It should be reviewed by a qualified New Zealand privacy lawyer before implementation.